Frequently Asked Questions

---

We currently offer a range of soaps, oils and body butters. Although our range isn't extensive, What we offer is beneficial and enriching to the skin. We use sustainably sourced ingredients, and opt for organic wherever possible.

All of our products are hand made in small batches. this will account for the variations of colours in the batches that we produce. It will also account for minor changes from one batch to another. However, all our batches follow the same exact recipe which we are very stringent on. 

Being hand made, the products aren't as uniform as machine manufactured products are. 

Yes, all of our products are cruelty-free and not tested on animals. 

No, We don't use Palm Oil in our products.

Palm oil production accounts for a huge amount of deforestation. While some Palm Oil can be sourced sustainably, we prefer to use other alternatives which are just as beneficial to your skin.

We use essential oils for your scent range because of the benefits of essential oils and also because they scents last longer than manufactured aromas.  

At Hammam Essentials, we are committed to delivering pure, natural products that are free from harmful chemicals and additives. That's why we proudly refrain from adding any preservatives to our products. We believe in the power of natural ingredients and strive to provide you with skincare and wellness items that are as close to their original state as possible. By avoiding preservatives, we ensure that our products maintain their integrity, offering you a truly authentic and nourishing experience with every use.

We understand that not everyone has the same skincare needs and are working to incorporate new ranges that work for everyone.

We understand that mistakes can be made. While we do make changes to orders and offer refunds, we do have a strict policy where this is concerned, due to the nature of our product integrity. Please read our returns policy here.

Our butters are made with 100% natural oils and butters, which may melt in high temperature conditions. This may cause the product to appear pale yellow or have a build-up of oil at the bottom of the jar. This is completely normal and does not impact the efficiency of the product in any way. We advise not to keep the product in rooms where there are high temperatures such as humid bathrooms.

We take the sharing of your information very seriously and will never shar it with a third party. For this reason we have aligned pour privacy policy with the EU's GDPR requirements to ensure that you can remove your data at any time or ask us to do that for you. 

If you would like to read more, please click here. 

You can check our delivery terms at the bottom of this page or alternatively, click here.

Yes, we offer international shipping to most countries. Please check our Delivery guide for more information.