Delivery Information

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Delivery Terms and Conditions

1. Delivery Fee
   All orders are subject to a standard delivery fee, which will be clearly displayed and applied at checkout. This fee covers packaging, handling, and shipping within the specified delivery areas. Our minimum charge for delivery is a large envelope which ensures your products arrive protected and in good condition. If you are would like to check an approximate delivery cost, visit https://www.postoffice.co.uk/postage-finder/
2. Shipping Method
   By default, all orders will be shipped using Royal Mail unless an alternative shipping method is specified or requested by the buyer at the time of purchase. We reserve the right to use alternative carriers if deemed necessary for logistical reasons, but any changes will be communicated to the buyer in advance.
3. International Shipping
   For international orders, buyers must contact us at orders@hammamessentials.co.uk before completing their purchase. This allows us to provide the most accurate and up-to-date delivery prices based on the destination. Failure to contact us may result in delays or additional charges. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the buyer.
4. Delivery Timeframes
   We aim to process and dispatch all orders within 1-2 business days of receiving payment. Delivery times will vary depending on the destination and the selected shipping method. While we strive to meet these delivery timeframes, please note that delays can occur due to unforeseen circumstances beyond our control, such as postal strikes or extreme weather conditions.
5. Tracking Information
   Once your order has been shipped, a tracking number will be provided via email. This will allow you to monitor the progress of your delivery. Please note that tracking may not be available for all shipping methods or destinations.
6. Delivery Address
   It is the buyer's responsibility to provide an accurate and complete delivery address. We will not be responsible for orders that are delayed or undelivered due to incorrect or incomplete address information. In the event that an order is returned to us due to an address error, additional shipping fees may apply to re-send the package.
7. Lost or Damaged Shipments
   In the unlikely event that your order is lost or damaged during transit, please contact us immediately at orders@hammamessentials.co.uk. We will work with the carrier to resolve the issue and may offer a replacement or refund, subject to our discretion and investigation of the claim.
8. Undeliverable Packages
   If a package is deemed undeliverable by the carrier and returned to us, we will notify the buyer. Any re-shipment will be at the buyer's expense. If the buyer chooses not to have the package re-shipped, a refund may be issued, minus the original shipping fee and any additional costs incurred in returning the package.
9. Customs and Import Duties
   For international orders, any customs or import duties that may be charged once the package reaches its destination country are the responsibility of the buyer. We have no control over these charges and cannot predict what they may be.
10. Contact Information
    For any queries or concerns regarding delivery and shipping, please reach out to us at orders@hammamessentials.co.uk. Our team will be happy to assist you.

By placing an order with Hammam Essentials, you agree to these delivery terms and conditions.