Privacy Policy

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Effective Date: 1st August 2024

Welcome to Hammam Essentials. We are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hammamessentials.co.uk and make purchases from our online store. By using our site, you agree to the practices described in this policy.

Personal Information:

• Contact Information: Name, email address, phone number, and shipping address.
• Payment Information: Credit card numbers, billing address, and other payment details necessary for processing transactions.
• Account Information: Username, password, and purchase history if you create an account.

Non-Personal Information:

• Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent on the site.
• Cookies: Small data files placed on your device to track and remember your preferences.

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including payment and delivery.
• Customer Service: To respond to your inquiries, provide support, and manage your account.
• Marketing: To send you promotional materials, newsletters, and special offers (you can opt-out of marketing communications at any time).
• Improvement: To analyse and enhance our website and services based on user feedback and usage patterns.
• Security: To protect against fraud, unauthorized transactions, and to ensure the security of our website.

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our website, processing payments, or delivering products. These providers are contractually obligated to protect your information and use it only for the services they provide.
• Legal Requirements: If required by law or to comply with legal processes, regulations, or requests from government authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our site, and provide tailored content. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our site.

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, or destruction. While we strive to protect your data, no online transmission or storage method is completely secure. We cannot guarantee absolute security but will take all reasonable precautions to protect your information.

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information through your account settings or by contacting us.
• Opt-Out: You may opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or contacting us directly.
• Deletion: You can request the deletion of your personal information by contacting us. We will process your request in accordance with applicable laws and regulations.

Our website may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Hammam Essentials
Email: customerservice@hammamessentials.co.uk
Address: London, United Kingdom

Thank you for visiting Hammam Essentials and trusting us with your personal information.